Returns & Exchanges

At Plantoria Pure Inc., we stand behind the botanical integrity of our beauty products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we are happy to facilitate a return or exchange to ensure your skincare journey is perfect.

Return Process

• 1.
  Initiate Your Request

  Contact our botanical care team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring the bottles are securely sealed to prevent any leakage during transit.

• 3.
  Ship to Plantoria

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RA.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.